FAQ

What happens after I make a purchase?

After completing your purchase, you will promptly receive a confirmation email. Shortly thereafter, a second email containing your tracking number will follow. Please keep in mind the processing time, typically ranging from 1-3 days.

When can I expect to receive my package?

For detailed shipping times, please refer to our Shipping page, where you'll find comprehensive information.

How can I contact Customer Support, and what is the expected response time?

For any inquiries, reach out to our dedicated Customer Support team at hello@confidenta.store. We commit to responding to all emails within 48 hours. While we are working to extend our coverage to weekends, emails received during the weekend will be addressed on Monday. Your satisfaction is our priority, and we appreciate your understanding.

My tracking says "No information available at this time", what should I do?

For certain shipping providers, there may be a delay of 1-5 business days before the tracking information is updated in the system. If your order was placed more than 5 business days ago and there is no information available for your tracking number, kindly reach out to our customer support team for further assistance.

Will my items be sent in one package?

Due to logistical considerations, items from the same purchase may occasionally be dispatched in separate packages, even if combined shipping has been specified. Should you have any further inquiries, please feel free to reach out to us, and we will strive to provide the best assistance possible.

I need help with measures

Please consult the accompanying image for precise instructions on measuring specific areas of your body.